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Happy Customers
"I love my wig! The hair is soft and looks natural. The color matched perfectly, and it was comfortable all day. Highly recommend!"
"I’m absolutely thrilled with my wig! The hair is incredibly soft and flows beautifully. It looks so realistic that even my friends thought it was my real hair. Definitely a must-buy!"
"I love this durag! It fits perfectly and the material is soft yet durable. It keeps my waves looking fresh and stays in place all night. Highly recommend!"
Frequently Asked Questions
FAQ
How long does it take my product to ship?
-Allow at least 8-14 business days for processing and shipping for all orders. Depending on the day/time your order is placed, often times it will not process until the next business day. Please be advised that any unforeseen delays are out of our control. Majority of our products are shipped within the USA, and some of our products are shipped from China. Please be aware that even with express shipping, certain products can still take a longer time to ship, especially when shipping from out of the country. Also, if you’ve ordered multiple products please be advised that they can arrive at different times. You may not receive every item in the same package. Allow more time during the holiday seasons. We do not suggest ordering last minute!
Returns?
-Refunds/Exchanges are accepted within 14 days of receiving order. Due to Federal Health Regulations, ALL HAIR SALES ARE FINAL! Per circumstantial situations, exchanges will only be applicable if an error was made by the manufacturer/vendor or The Luxe & Lush Brand such as wrong length, density, color, etc. Hair accessories and cosmetics are subject for refund/exchange if was shipped/delivered and received damaged. To qualify for an exchange, the item(s) must be in its original condition/package (for wigs; not worn, washed, combed out, etc). Please email our customer support at customerservice@theluxelushbrand.com with order number, photo evidence as soon as possible. Depending on your bank, please allow refunds to process between 7-10 business days.
Products?
-All wigs/bundles are 100 Virgin Hair, beginner friendly, little to no shedding, can be dyed, and can last 1-2 years with proper/gentle care.
-Lipgloss come in standard packaging. Before placing on lips, suggested to do a swatch on the hand first. If there is a reaction, please discard.
-Accessories/Mist. are as pictured and described
Product Packaging?
Hey cousins!! So listen, we are a start up business. When I say a start up…I mean from the ground! We are working diligently to get our packaging finalized. We are working with our vendors so for now, you will receive your products with our vendor packaging until we are able to provide our own. Plus, we didn’t want you to wait no further to shop! So don’t be alarmed, don’t be confused…your products are still The Luxe & Lush Brand products!
What payment methods do you accept?
We accept all major credit cards, Paypal, and other secure payment methods like Apple Pay, Google Pay, Shop Pay, etc.